Lucy Joy by Earth’s Wine and Co Pty Ltd (ABN 52 659 718 313) is bound by the Privacy Act 1988, as amended by the Privacy Amendment (Private Sector) Act 2000.
Lucy Joy takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure.

This policy sets out how Lucy Joy collects, holds, uses and discloses your personal information. 

By accessing or using Lucy Joy’s services, including its website located at www.lucyjoy.com.au, you agree to the use and disclosure of your personal information in the manner described in this policy. The policy may change over time. Amendments to the policy will be published on this website.

In this policy, ‘personal information’ refers to information or an opinion, whether true or not and whether recorded in a material form or not, about a natural person whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What personal information is collected?

Lucy Joy collects personal information that it considers necessary to provide the range of services it offers.

Personal information collected by Lucy Joy may include:

- Your name;

- Your address and contact details;

- Your bank account and credit account details;

- The user ID and password you use to log onto Lucy Joy’s website;

- Details of the services Lucy Joy has provided to you; and

- A record of your communications with Lucy Joy, including agreements, forms, electronic requests and enquiries, bulletin boards, live chat, blogs, competition entries, online forums, phone calls and other forms of electronic messaging.

How is personal information collected?

Lucy Joy collects personal information in a number of ways, including:

- Directly from you when you provide information to Lucy Joy in person, by phone or in writing (whether electronic or otherwise);

- Directly from you when you communicate with Lucy Joy or a person representing Lucy Joy;
and

- Indirectly from third parties, such as:

* Resellers of Lucy Joy's services; 

* Service providers used by Lucy Joy;

* Operators of linked websites or applications promoted on Lucy Joy’s website;

*Organisations described under the heading "How is personal information disclosed?".

How is personal information used?

Your personal Information may be used for the following purposes:

- To provide the services requested by you, including enabling Lucy Joy to recommend wines that you are likely to enjoy based on our record of wines you have previously purchased and enjoyed;

- To manage the provision of those services, including providing customer support, invoicing and receipting services;

- To obtain feedback in relation to your usage of and satisfaction with Lucy Joy's services so they can be enhanced;

- For purposes connected with the operation of Lucy Joy’s website and to generate statistics in relation to the website;

- To personalise advertising displayed on Lucy Joy’s website; and

- To notify you of special offers and promotions. 

If you do not wish to be notified of special offers and promotions, please click the ‘contact us’ link at the bottom of this page to advise that you would like to opt out of these notifications. 

All emails and SMS messages from Lucy Joy include a link to enable you to opt out of receiving further emails and / or SMSs.

How is personal information disclosed?

Lucy Joy may disclose your personal information to other parties, including:

- Government and regulatory authorities as required by law;

- Outsourced service providers who assist Lucy Joy in providing its services, including:

*Information technology providers;

* Marketing and market research advisers; and

* Professional advisers;

- Organisations involved in the sale / transfer of Lucy Joy’s assets, business or shares;

- Resellers of Lucy Joy’s services;

- The public if you advertise with Lucy Joy; and

- Parties that advertise with Lucy Joy if you submit an enquiry to Lucy Joy. These parties may include:

* Private advertisers; and

* Operators of linked websites or applications promoted on Lucy Joy’s website. 

If you do not want Lucy Joy to disclose your personal information to advertisers, please submit enquiries in relation to their services directly to the advertiser, not to Lucy Joy.

How to access your personal information

If you wish to access your personal information, please submit a request for the information you require, providing as much detail as possible. There is no charge for this service. 

You can choose not to provide your
personal information

If you choose not to provide personal information when requested, Lucy Joy may not be able to provide you with the full range of its services.

Personal information provided via
websites

Lucy Joy’s website may include links to third party websites and
applications. When you visit a linked third party website or application via Lucy Joy’s website, Lucy Joy records anonymous information such as IP address, time, date, referring URL, pages accessed, documents downloaded, type of browser and operating system used. 

Lucy Joy’s website uses ‘cookies’ to provide you with the full range of services offered by Lucy Joy, remember your preferences, remember the sites you visit on the website, measure and analyse website usage and for security. A cookie is a small file that remains on your computer until you turn your computer off or it expires (typically after 30 to 90 days). Cookies may collect and store your personal information. Persistent cookies may be used to identify the sites you visit on Lucy Joy’s website and personalise the advertising you see when you make future visits to the website. Lucy Joy’s website uses Google Analytics, a web analytics service provided by Google, Inc.

You can adjust your Internet browser to disable cookies. If cookies are disabled, Lucy Joy may not be able to provide you with the full range of its services.

Companies who operate linked websites may also collect, hold, use
and disclose personal information via cookies and otherwise. Lucy Joy does not control and is not responsible for personal information collected by linked websites and recommends you read these websites’ privacy policies and terms and
conditions before disclosing your personal information.

How to request the deletion of your
personal information

To request the deletion of any or all of your personal information held by Lucy Joy, please click the ‘contact us’ link at the bottom of this page and submit a request.

How to withdraw consent to receive
marketing communications

To withdraw your consent to receive marketing communications, please email your request to info@lucyjoy.com.au

If you just want to withdraw your consent to receive marketing communications via email, you can do so by clicking on the ‘Unsubscribe’ or ‘Update your preferences’ link in the email. 

If you want to withdraw your consent to receive marketing communications via SMS, you can do so by replying ‘STOP’ to an SMS.

It may take up to five (5) business days for your request to be actioned, so you may still receive marketing communications during this period. 

If you withdraw your consent to receive marketing communications through just one mode of communication (e.g. SMS) you will continue to receive marketing communications via other communication modes (e.g. email). 

Please note that it is not possible to unsubscribe from non-promotional (transactional) communications relating to your online orders or the operation of your account. 

If you require further information

 If you require further information or clarification, please email your query to hello@lucyjoy.com.au