Refund Policy

Returns & Assistance

For most new, unopened items in their original condition and with the original packaging, we offer a full refund within 5 days of delivery. If the return is due to an error on our part (such as receiving the wrong item), we’ll cover the return shipping costs.

Refunds will be processed within 5-10 days once we’ve received your returned item.

To initiate a return, please email us with your order number and details of the product you wish to return. We will respond promptly with clear instructions on how to proceed.

hello@lucyjoy.com.au